Quality demands and customer satisfaction have always been The management system in place encourages every employee
Putting this in to practice, LOGIRIS monitors the quality
|
Logistics | LOGIRIS requirements |
- N° picking errors | < 1 / 1000 lines picked |
- N° of breakages | < 1.5 / 1000 mouvements |
Packaging | |
- Percentage of files delivered late | < 5 % |
- N° of defects | None |
Transport and Freight-forwarding | |
- Delays versus N° of deliveries | 0.50 % |
- N° of damaged packages at discharge | < 2 / 1000 packages |
This year, LOGIRIS will also be measuring its customer satisfaction levels by means of a survey-questionnaire. En 2009, our customer satisfaction rating for all of our services was 80 %.