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Quality demands and customer satisfaction have always been The management system in place encourages every employee
Putting this in to practice, LOGIRIS monitors the quality
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| Logistics | LOGIRIS requirements |
| - N° picking errors | < 1 / 1000 lines picked |
| - N° of breakages | < 1.5 / 1000 mouvements |
| Packaging | |
| - Percentage of files delivered late | < 5 % |
| - N° of defects | None |
| Transport and Freight-forwarding | |
| - Delays versus N° of deliveries | 0.50 % |
| - N° of damaged packages at discharge | < 2 / 1000 packages |
This year, LOGIRIS will also be measuring its customer satisfaction levels by means of a survey-questionnaire. En 2009, our customer satisfaction rating for all of our services was 80 %.